Cancellation and refunds

Last updated: 2 October 2026

This is the short version of what is in our terms of service.

14-day money-back guarantee

If you cancel within 14 days of your first payment, you get all of it back. Open the Account page and choose Cancel and refund. It cancels your membership, ends your member access that day and returns your payment to your original payment method; it can take several days to appear. You do not have to give a reason or write to us. The guarantee is for your first payment, once for each person.

How to cancel

1. Sign in and open the Account page.
2. Find Your membership and choose Cancel membership (within the first 14 days it is called Just cancel, next to Cancel and refund).
3. Read the date you keep your puzzles until, and choose Yes, cancel. Nothing more is charged.

You can cancel at any time, and you do not have to give a reason. Cancel before the next charge and it is not taken. Changed your mind? While the month you paid for has not ended, the same page has a Resume membership button. If you cannot manage it, write to us through the contact page, or email hello@seniorpuzzlesdaily.com and we will help.

You can pay with cards, PayPal, Apple Pay and Google Pay. Receipts are emailed to you, and you can update your card from the Account page.

There is no free trial

You can play free puzzles every day without an account, so you can try the site before you join. Your first payment is taken when you join, and the money-back guarantee above covers it.

When your membership ends

Cancelling stops the next renewal. You keep your member access until the end of the month you have already paid for (if you used Cancel and refund, access ends that day). After that, your account becomes a free account. Your history, scores and streak are kept, and you can rejoin whenever you like. Memberships renew automatically each month, so please cancel before the renewal date if you do not want to continue.

Refunds

• Within 14 days of your first payment: cancel and get a full refund yourself on the Account page.
• After that, a payment that has been taken is not refundable, and cancelling does not give a partial refund. You still have access until the month ends.
• If you were charged by mistake, or for a renewal you did not mean to keep, please write to us straight away and we will look at it fairly.
• If the law where you live gives you a right to a refund, that right applies whatever this page says.

To tell us about a mistaken charge, write to us through the contact page, or email hello@seniorpuzzlesdaily.com from your account email address. Refunds go back to the original payment method and can take several days to appear.

Deleting your account

If you delete your account while you have a membership, we cancel the membership with our payment provider first, so no further payment is taken. Cancelling does not by itself refund a payment already made (see above and the privacy policy).